Laxtrong Laser Reviews [July] Pros & Cons of Shopping Here

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• I got screwed on mine. I bought the Firelak laser, and not only did it take almost a month to get it, but it didn't come with a battery, a charger, or in a box like the website suggests. It was just the laser and the caps wrapped in cellophane in a paper envelope.

  • I got screwed on mine as just like a previous comment. It came in a paper envelope with just the lenses and took over a month to get it. I emailed them and they said they don't send the battery. I said in your add you claim it does come with the battery in a box with the lenses and safety glasses. There have been at ten emails back and forth and they never fully answer any questions, they are very vague. I asked about getting my money back and they sent a link to their return policy. In it , it says they will only exchange it even thought on their site they say they have a 30 day money back guarantee. I can not recommend buying anything from this company.

    • This is a scam company "Mark" keeps stating my profuct is being delivered but its been almost 2 months. This is a total scam.

      • I had the same experience ..I ordered one, it was supposed to come with 1 high drain lithium battery number 18650 a pair of safety goggles and a case it came with none of those just the laser in a bag. They won't return my emails

    • Comes from China, not the US. Took almost two months, no battery, no box, no glasses. It is a useless piece of trash. Customer service is non-existent. The review on this page is a farce! Prove me wrong Mecedorama. Your credibility is at stake.

  • same with me. Got Visa to return my payment.

  • Hi Charles,
    It looks like we all got screwed. I got the laser with 5 tips and no battery. Also, the laser is green. I tried out the laser with a battery from my vape mod. The tips are shitty pattern tips, and it couldn't even get a piece of paper warm. I have figured out that there are different strengths of the same size battery, and I'm hoping a stronger battery will do the trick. As of right now though. I am disappointed beyond words. I'll get back with you if the stronger battery redeems my expectations.

• This product is terrible. After 4 weeks it arrived. I paid extra for premium shipping. That was a waste of money. I never knew exactly where the order was as I do with USPS, UPS or Fedex. Most of the tracking info that they sent me did not work with the number that I was given. It arrived with no battery, the lenses did not fit the body, no instructions and no box as promised in the ad. Just shipped loose in a padded envelope.

• I ordered on may 20th, I read all policies before buying things like theses, worst case 10 days from order it'd b in route......day 22 nope.....no valid tracking info, there email links me to french carrier, odd seeing its mailed from usa.......4th email and not a coherent reply as of 6:33 am 6/11/20

  • Same here, I am guessing it took 3 months due to Covid-19 to receive only the laser and lenses in an envelop. It implies that it comes with batteries and charger but doesn't. May try a regulated cheap DC power supply bought from amazon to test at 3.7 volts then research batteries.

• LAXTRONG, LAX-TRONG, FIRELAK
  Stay away from this company......seriously!!!!

  Another reason to buy USA

  They also sell other items advertised on Facebook using DIFFERENT company names but it is ultimately the same company.

  First, they advertise as if they are an American company. They really are not they are a Chinese company with a small USA presence in which to distribute their products.

  *They are not a USA company and when trying to get which their customer service dept it has to be done via email and you don't receive any responses until after midnight (time zone differences). All of the emails exhibit very poor grammar making it difficult to communicate with them.

  Second, they state that customers in the USA will have their items shipped from their USA facility via USPS Priority 2-5 day service.

  *This is ABSOLUTELY not the case. They ship their items from China via a company called Yanwen which takes several weeks then it goes to USPS.

  Third, they will attempt to mislead you about the status of your item(s) outright.

  *When you press harder for the status, they will simply respond via email stating "check the shipping website using the tracking numbers". A very generic response to say the least. This is where I noticed that USPS states they are still awaiting receipt of the item from their shipping partner. Meaning USPS still has not even received the item that was supposed to be delivered in 2-5 days.

  IT HAS BEEN OVER A MONTH WAITING FOR THE ITEMS.
  1. The company has refused to assist in locating the items.
  2. The company has refused to send replacement items.
  3. The company has refused to provide a refund on the purchase.
  4. The company finally admitted that they shipped the items from China not the USA

  I now have to go thru the credit card company to dispute the purchase.

  AGAIN....stay away from LAXTRONG or any of their 'associated' companies.

• What battery do I use and were do I get it

  • Scammers and they pay Facebook and this site to stay on the net. The manipulated tracking number situation is a crime i do believe. Wish someone would take them down

• Please don't buy from here. Just got my item and I only got a laser and some caps. No battery, no case, no instructions. It came in a little bag. Oh yea I paid extra to get it faster. They stated it comes from the US it doesn't. Took me close to a month to get the item. I'm asking for a full refund. What a waste!

• 18650.. is the battery..... but you , just like me bought a green laser that won't light anything on fire. We simply got fucked.

  • Damn, so you got it working? It’s shit?

• I bought the 18650 battery it doesn’t do anything except provide a light. No burn no nothing. Waste of money

  • These mother fuckers...

• I agree with all of these comments. Absolutely not as advertised. 🐂💩

• Ok where do I begin? After several attempts to track my shipment this is the response I received.
  On Friday, May 29, 2020, 01:23:30 PM EDT, > wrote:

  Again I have followed this tracking number on USPS, Canada, Japan and China all give the same info more or less.
  It's a bad tracking number or it doesn't exist, so what's up?

  On Monday, May 25, 2020, 10:41:34 PM EDT, Lax Trong wrote:

  Dear Customer, your order is in transit, you must follow it up through the corresponding pages, we are sorry for the delay .Good night

  Note: Try through these websites Yanwen.com or Track.yw56.com.cn, please.

  Mark
  Laxtrong support team.

  Again I have followed this tracking number on USPD, Canada, Japan and China all give the same info more or less.
  It's a bad tracking number or it doesn't exist, so what's up?

  Friday, May 29, 2020, 10:02:38 PM EDT, Lax Trong wrote:

  Dear customer, these are pages where you can see the logistical points where your order is located momentarily, as you go to your destination.

  Note: I can assure you that your order is in transit to your destination.

  Mark
  Laxtrong support team.

  Me.
  You know what at this point I would like a refund of my money as I don't believe it has been shipped at all...

  Dear Customer, your order is in transit, you must follow it up through the corresponding pages, we are sorry for the delay .Good night

  Note: Try through these websites Yanwen.com or Track.yw56.com.cn, please.

  Mark
  Laxtrong support team.

  Me.
  I have checked the shipping number given in this email.
  The site in French says improper format, the USPS site says label made but not delivered to a USPS facility.
  It's been ten days since I received this email and yet no info and no package delivered to me.
  Any help would be appreciated.

  No response

  Me.
  Mark,
  I finally received my Lax Trong laser.
  Where do I begin, this is your advertisement,
  1x FIRELAK™ 5x Interchangeable Laser Lenses 1x 18650 High Drain Li-ion Rechargeable Battery 1x Special Protective Glasses (FIREGLASS™) 1x Packing Box

  That is what I expected to receive, what I received was only a "green" laser with 5 interchangeable lenses. No battery, no protective glasses not even a box. I received a bubble wrapped flashlight at best.

  This laser is not purple as advertised, nor can it burn through paper or anything else advertised.

  Can sets paper, plastics and wood on fire, and engraves on metals. Cut paper and tape, easily! Like a lightsaber. You can explode the balloons you want after a party. If you prefer, you can melt and burn everything you want.

  This is nothing more than a green flashlight and not a very good flashlight at that. I would like to return your product to you and receive a full refund. Please send me a return authorization number so I may get this in the mail to you. And lastly you advertised this

  For our customers in the USA, we offer (for free) Premium Shipping (2-5 days) sent from our main warehouse in the USA, through USPS.
  I waited over a month for my package and then received a laser I could have bought at the Dollar store here in town.
  Thank you in advance for you cooperation in this matter,

  Thursday, June 18, 2020, 02:06:11 AM EDT, Lax Trong wrote:

  Dear Customer, by procedures established in customs, our products are arriving at their destination without battery, sorry for the inconvenience.
  for the product that we sell the necessary battery is # 18650.

  Note: they are customs regulations, the truth excuse the inconvenience. (Battery)

  Mark
  Laxtrong support team.

  Me.
  Mark,
  After several tries at emailing your company to make complaints about my order I have not received any satisfaction.
  First it was about the length of time it took my order to arrive, then issues about tracking my shipment.
  After I finally received my order it was not what I ordered. What I received was a green laser pointer, not a purple laser
  capable of burning through paper, plastic and wood or engrave metal. Nor will it cut paper and tape like a lightsaber.
  This is just a cheap green laser pointer I feel as I have been cheated. I have already tried to communicate with you on
  this and got no satisfactory answer only an explanation about why I didn't receive the battery without even an offer to send me a battery
  from your office in the states. Therefore I want to exercise my guarantee to a complete refund as I received this hollow imitation
  of what was advertised on your website. I received this on the 17th of June so it has not exceeded the 30 days as per your
  website guarantee. Your website states and I quote "Our commitment will always be to give you a unique and unparalleled experience,
  and we want you to share our confidence! That's why we back every sale with a 30-day money back guarantee. If you don't like the product,
  if it just doesn't work for you, return it. Within 30 days of receipt, products purchased from us may be returned for any reason".
  How do we proceed from here?

  Saturday, June 27, 2020, 02:05:04 AM EDT, Lax Trong wrote:

  Dear Customer, We inform you that we have a refund policy that you can check on the page
  https://laxtrong.com/pages/return-policy

  Mark
  Laxtrong support team.

  Me.
  Mark,
  I must say your response to my email was to say the least a non-answer.
  Sending a link that states and I quote "By buying on our website you accept our Return Policy described below.
  If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you.
  Please contact us within 24 hours after receiving yours. Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned.
  We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty – damaged/broken or soiled upon arrival. Parcels that is lost in transit. We do not accept returns or refunds if customer changes their mind after receiving their order(s). Note: Laxtrong will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. International customer must provide phone number.
  If you have other concerns, please contact our Customer Service via email (support@laxtrong.com) or through submitting a ticket at our website https://laxtrong.com" end quote.
  This basically refutes your website guarantee and I quote again "Our commitment will always be to give you a unique and unparalleled experience,
  and we want you to share our confidence! That's why we back every sale with a 30-day money back guarantee. If you don't like the product,
  if it just doesn't work for you, return it. Within 30 days of receipt, products purchased from us may be returned for any reason".
  I responded to your company the same day I received my order only to get a response about the battery and ignoring everything else I said.
  I'm getting the feeling that your website advertisement is nothing more than a hoax to mislead people and enticing them to purchase
  a subpar product, at this point I don't know what to say I imagine all of those satisfied customer testimonials are just made up and
  those people don't exist. I can't imagine anyone ordering the laser advertised and received the same product I received would
  write those supposed testimonials. When a company has a guarantee on their website stating that you can return an item for any reason
  ie: If you don't like the product, and then receive a website link you only allow items to be returned if damaged, broken or soiled. Not to mention
  it also states "once an item is received it cannot be returned" explain to me please how would someone know if the item was damaged/broken or soiled
  if it had not be received. Therefore I now claim the laser I received was broken, damaged and soiled. I eagerly await the promised
  replacement at no cost additional to me as stated in the return policy link you sent me.
  Thank you,

  I can't seem to find the email they sent me after that but to boil it down to what they said was this.
  They offered me a $3.00 refund

  Me.
  Mark,
  I must say your response to my email was to say the least a non-answer.
  Sending a link that states and I quote "By buying on our website you accept our Return Policy described below.
  If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you.
  Please contact us within 24 hours after receiving yours. Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned.
  We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty – damaged/broken or soiled upon arrival. Parcels that is lost in transit. We do not accept returns or refunds if customer changes their mind after receiving their order(s). Note: Laxtrong will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. International customer must provide phone number.
  If you have other concerns, please contact our Customer Service via email (support@laxtrong.com) or through submitting a ticket at our website https://laxtrong.com" end quote.
  This basically refutes your website guarantee and I quote again "Our commitment will always be to give you a unique and unparalleled experience,
  and we want you to share our confidence! That's why we back every sale with a 30-day money back guarantee. If you don't like the product,
  if it just doesn't work for you, return it. Within 30 days of receipt, products purchased from us may be returned for any reason".
  I responded to your company the same day I received my order only to get a response about the battery and ignoring everything else I said.
  I'm getting the feeling that your website advertisement is nothing more than a hoax to mislead people and enticing them to purchase
  a subpar product, at this point I don't know what to say I imagine all of those satisfied customer testimonials are just made up and
  those people don't exist. I can't imagine anyone ordering the laser advertised and received the same product I received would
  write those supposed testimonials. When a company has a guarantee on their website stating that you can return an item for any reason
  ie: If you don't like the product, and then receive a website link you only allow items to be returned if damaged, broken or soiled. Not to mention
  it also states "once an item is received it cannot be returned" explain to me please how would someone know if the item was damaged/broken or soiled
  if it had not be received. Therefore I now claim the laser I received was broken, damaged and soiled. I eagerly await the promised
  replacement at no cost additional to me as stated in the return policy link you sent me.
  After the last response to my request the the product be replaced you actually had the unmitigated nerve to offer me a $3.00 refund.
  Are you serious? Because I can't take that as a serious answer to my repeated attempts to get some satisfaction from your company.
  Again I ask you to honor your guarantee and replace my order with the right product.
  Thank you,
  At this point I await their response...